FAQ
1. How do I place an order?
You can place an order by phone or directly through our website. For assistance, feel free to contact our customer service team.
2. Is it safe to enter my personal information on your website?
Yes, we prioritize your data security. Our website uses the latest SSL (Secure Sockets Layer) encryption to protect your personal information during transactions. For more details, visit our Privacy Policy.
3. How long will it take for me to receive my order?
- In-stock items: Processed within 2-4 business days and typically delivered in 4-8 business days.
- Heavy or bulky items: Shipped via Freight/Truck Service and delivered in 4-10 business days.
- Next Day Delivery: Available for an additional cost; select this option during checkout.
Note: Orders may ship from multiple locations and may arrive on separate days via different carriers.
4. Do you offer Free Shipping?
Yes, we offer free Ground Shipping for orders over $1,999.99 USD within the contiguous 48 United States.
Free shipping applies only to items under 150 lbs. or with dimensions not exceeding 165” in combined length and girth.
5. How much do you charge for shipping?
Shipping costs are calculated based on the weight of the item(s) and your zip code. You can view the total shipping cost and shipping method (Ground or Freight) during checkout.
6. How will my order be delivered?
- Ground Shipments (under 150 lbs.): We use carriers such as UPS, FedEx, and others to provide reliable delivery options. The assigned carrier will be determined automatically during checkout based on the destination and package details.
- Heavy or oversized items (Freight): Shipped via our trusted freight partners, including TForce, Southeastern Freight Lines (SEFL), ABF Freight (LTL), AAA Cooper (LTL), and others. The assigned freight carrier is selected based on the most efficient delivery method for your location. Delivery is typically within 4-10 business days.
7. How do I track my order?
- Visit the "Order History" section on our website and log in to access your order history and tracking information.
- Once your package is shipped, you will receive an email with the tracking number.
- For Freight shipments, tracking updates will be shared via email or provided directly by the assigned freight carrier.
8. What are your store hours?
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Retail Store:
- Monday to Friday: 8:00 AM - 5:00 PM
- Online Store: Open 24/7 for your convenience.
9. Can’t find what you’re looking for?
With over 10,000+ regularly stocked items, we are also happy to special order products from our extensive supplier network. Contact us for availability and pricing on any specific requests.
10. How do I get in touch with ABD Equipment?
Visit our Contact Page for store hours, phone numbers, and email options. Our team is here to help!